Returns & Refunds Policy

At Wopno Furniture, we take pride in delivering premium-quality furniture crafted with care and attention to detail. Please read this policy carefully to understand the terms related to order cancellations, returns, refunds, replacements, and warranty coverage.

1. Order Cancellation Policy

Before Production

Orders may be cancelled within 24 hours of placement, provided the product has not entered the manufacturing, customization, or pre-production stage.

After Production Begins

As most of our furniture is handcrafted or made-to-order, cancellation requests cannot be accepted once manufacturing or pre-production has commenced.

After Dispatch

Orders cannot be cancelled once they have been dispatched from our warehouse or manufacturing facility.

Since many products are manufactured specifically for customer orders and shipped directly from our production units, cancellations are restricted after order processing begins.

Cancellation Refund Charges

In the event of an approved cancellation or refund, payment gateway charges, transaction fees, and applicable processing charges will be deducted from the refundable amount.

2. Returns & Replacement Policy

Eligible Cases for Return or Replacement

Returns or replacements will only be accepted under the following circumstances:

  • Product received is damaged during transit.
  • Product received contains a manufacturing defect.
  • Wrong product or incorrect item has been delivered.
  • Product significantly differs from the order placed.

Reporting Timeline

Customers must report any damage, defect, or incorrect product within 72 hours of delivery.

Claims submitted after this period may not be eligible for return, replacement, or refund.

Unboxing Proof Requirement

To facilitate a smooth resolution process, customers must provide:

  • Clear photographs of the issue.
  • Packaging images.
  • A complete unboxing video showing the package being opened and the issue identified.

Claims without sufficient evidence may be declined after assessment.

3. Assessment & Resolution Process

After a complaint is registered, our quality team will review the claim and conduct an assessment within 3 business days.

Based on the assessment, Wopno Furniture reserves the right to:

  • Provide a replacement product.
  • Repair the product.
  • Issue a partial or full refund.
  • Offer an alternative resolution deemed appropriate.

The final resolution will be determined after verification of the claim.

4. Non-Returnable & Non-Refundable Products

The following products are generally not eligible for return or refund unless damaged, defective, or incorrectly delivered:

  • Customized furniture.
  • Made-to-order products.
  • Personalized products.
  • Products manufactured as per customer specifications.
  • Furniture that has been assembled, altered, modified, or used after delivery.
  • Clearance, sale, promotional, or discounted products.
  • Products damaged due to misuse, negligence, or improper handling by the customer.

5. Refund Policy

Refund Eligibility

Refunds are processed only after:

  • The returned product is received.
  • Product inspection is successfully completed.
  • Return request is approved by our quality team.

Refund Processing Timeline

Approved refunds are initiated within 2–3 business days after successful inspection.

The amount may reflect in the customer's account within 7–10 business days, depending upon the payment provider and banking institution.

Refund Methods

Refunds may be issued through:

  • Original payment method
  • Bank Transfer (NEFT/IMPS/RTGS)
  • Store Credit (where applicable)

Deduction of Charges

The following charges may be deducted from approved refunds where applicable:

  • Payment gateway charges
  • Transaction processing fees
  • Reverse logistics charges
  • Shipping charges
  • Installation charges (if availed)

6. Return Pickup & Logistics

Return pickup services will be arranged only after approval of the return request.

Please note:

  • Free shipping applies only to the first successful delivery attempt.
  • Additional delivery attempts or rescheduling requests may incur extra charges.
  • Customers must ensure that the product is packed securely for return pickup.

7. Warranty Policy

Warranty Coverage

All Wopno Furniture products are covered by a 12-Month Limited Warranty against:

  • Manufacturing defects.
  • Structural defects in the furniture frame.
  • Termite and borer infestation originating from the wood material used in manufacturing.

Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Minor scratches, dents, cuts, or marks resulting from regular use.
  • Damage caused during cleaning, shifting, or relocation.
  • Water damage, moisture exposure, or prolonged sunlight exposure.
  • Improper installation or misuse.
  • Upholstery fabric, cushions, cushion covers, foam softness variation, stitching, or surface finishes.
  • Natural characteristics of solid wood, including:
    • Grain variations
    • Color variations
    • Minor cracks or checks
    • Seasonal expansion or contraction
  • Variations or unevenness up to 5 mm, which are considered acceptable industry standards.

8. Delivery & Installation Guidelines

  • If a building does not have a service elevator or adequate access, delivery may be completed up to the ground floor or nearest accessible location.
  • Special delivery requests, including weekend or time-specific deliveries, may attract additional charges.
  • Installation assistance will be coordinated where applicable and subject to availability.

9. Storage Policy

If delivery cannot be completed due to customer-related reasons, the order may be stored at the nearest logistics hub for up to 14 days.

Storage beyond this period may incur additional storage or holding charges.

Failure to arrange delivery within the storage period may result in cancellation fees or return shipping charges.

10. Customer Responsibilities

Customers are requested to:

  • Inspect products immediately upon delivery.
  • Report damages or discrepancies within the specified timeline.
  • Retain original packaging until the product is inspected.
  • Provide accurate delivery and contact information.

Failure to comply may affect eligibility for returns, replacements, or refunds.

11. Contact Us

For assistance regarding cancellations, returns, replacements, refunds, or warranty claims, please contact:

Wopno Furniture

Email: wopnofurniture@gmail.com

Phone: +91 9352800900

Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.

Important Note

Payment gateway charges, transaction fees, shipping charges, and other applicable processing costs may be deducted from the refundable amount in all approved refund cases, where applicable.