At Wopno Furniture, customer satisfaction is our top priority. We strive to deliver high-quality furniture to every home. If you are not fully satisfied with your purchase, we offer a 7-day return and refund policy, subject to the terms below.
Eligibility for Returns
You may request a return within 7 days of delivery if:
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The product is damaged during transit
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You received an incorrect item
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The product has manufacturing defects
To be eligible for a return:
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The item must be unused and in original condition
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Original packaging, tags, and accessories must be intact
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Photos/videos of the issue must be shared within 48 hours of delivery
Returns requested after 7 days of delivery will not be accepted.
Non-Returnable Items
Returns will not be accepted for:
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Products damaged due to misuse or improper handling
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Normal wear and tear
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Items without original packaging
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Customized or made-to-order furniture (unless damaged or defective)
Refund Process
Once your return is approved and the product is received and inspected:
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Refunds will be initiated within 7–10 working days
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Refunds will be credited to the original payment method
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Shipping charges (if any) are non-refundable unless the return is due to our error
Replacement Option
If preferred, we may offer a replacement instead of refund, depending on product availability.
How to Request a Return
To initiate a return, please contact our customer support through the details provided on our website with:
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Order ID
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Product images/videos showing the issue
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Brief description of the problem
Our team will guide you through the next steps.
Cancellation Policy
Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
Contact Us
For any questions regarding returns or refunds, please reach out via our website’s contact page. Our support team is always here to help.